Refund policy

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@onebolt.ca.

Returns & Refunds

We accept returns of unused, uninstalled items within 30 days of delivery.

Items must be returned in their original condition. Because our products are sold individually, please make sure the diameter, thread pitch, length and head style are correct before ordering.

Return shipping: Customers are responsible for return postage for change-of-mind returns or incorrectly ordered items. Original shipping charges are not refundable.

Incorrect, damaged or defective orders: If we send the wrong item, or an item arrives damaged or defective, contact us and we will arrange a replacement or refund at no additional cost.

Refunds: Once the returned item is received and inspected, approved refunds will be issued to the original payment method.